Customer Feed Back

Rating Excellent Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Excellent Web site,easy ordering,and super fast shipping
Mildred G. / Tunkhannock PA

Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: When I purchased the Rear View camera for my Sprinter cargo van, I made a note on the purchase order saying I've never installed anything like this before. I got a call back from a guy named Chris on their support team, giving me his direct number to call if I needed any help. As it turns out, the installation went flawlessly, but it was great to have such personal service and real New Page 1

Dear Kris,

Thank you very much for your assistance and prompt response to my request. I will have to say that you and your Company are a rare breed in today's climate. When I called I did not expect such a positive response to the problem I was esperiencing with the equipment I purchased from your company. You were sincere in trying to determine what was causing the problem and not in who caused the problem. What a GREAT EXPERIENCE it was to deal with your Company. I will highly recommend your Company to my friends and associates.

Thanks again!

John K.
Temecula, CA.


Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent

Product delieverd and stood up to what was advertised. This rear view camera saves me many steps from backing up long truck to trailer. Merchant sent product out right away. No disapointments.

Toby A. WI
Swift Hitch Customer


Dear Kay,

Thank you very much for the replacement camera you sent me. Even though I was told that because of the old system I had, and that it was obsolete, I needed a whole new system. I am so glad to tell you that this info, was complete miss information. The camera you sent me works just fine and hooked right on to the cable of the old system. The adapter cable was not even necessary. The picture on the old monitor is crystal clear, wow what a difference. Thanks a lot again Kay, your service is outstanding, and I am happy to know Rearview Systems. Rearview systems are an absolute must for safe travel. To my fellow RVers I'll be glad to recommend your company. This saved me not only a lot of work, but also a considerable amount of money. Gratefully yours,

Peter V.



Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent

David P.
Concord, CA


Rating: Excellent
Shipping Options Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent

Pedro N.
Sandiego, CA


Rating: Excellent
Delivery Rating: Excellent
Ease Of Purchase Rating: Excellent
Customer Service Rating: Excellent

I completed an order, paid for shipment and after signing out I realized that I needed an additional adapter. I signed back in and purchased the adapter and paid to ship this part just as if it were the only item that I had purchased. Realize that the shipping charges were more than the actual part itself. It was my fault so I asccepted the consequences. To my surpirse their shipping department realized what had happened. Packaged both items together and corrected the charges on my credit card. The package arrived on time. Product worked as advertised. Service was excellent. Thank you.

Ron Q.
Scottsdale, AZ


Just an update, the dept. is pleased with your system (STM5600). The color reception is outstanding as is the ir (infra-red). Installation was completed, on average, in about an hour and a half per truck. Will try to send install photos for other viewers. Thanks for the rapid response and shipping.

Rich


:I didnt know which camera to purchase. Mine system was 10 yrs old and the auto-iris no longer worked. I was afraid I would be forced to buy a complete system. The people at Rearview systems did the research and came up with the right choice for me. They even gave me instructions on how to connect it to my old monitor with step-by-step instructions for splicing the old cable to a new connector to fit my new camera. It works like a charm and saved me $400.00.

Thanks Rearview Systems!

Gene L.


Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent

Garry G.
Rockwell NC



Rating Excellent
Price Good
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent


Body:I originally purchased my Voyager rearview system from Rear View Systems several years ago. Because my experience with this merchant was very good to excellant the first time, I came back just recently looking for a solution to a multiple camera hookup between my Surburan & my RV Trailer. My experience this time was just as good and I found the solution I needed in a two camera wiring system not available at the time of my first purchase.Sticking to just the Voyager product line, I found what I needed quickly ... then looked over newer products. Filling out the order form not a problem, pretty much standard. My order was accepted almost immediately and a confirmation waiting for me after I left their web site.

Another confirmation came in the next day confirming shipment & arrived at my home less than 48hrs after I placed the order. All of the hardware & cables were well packaged and came in excellant condition.Should the need arise, Ill not hesitate to shop with is merchant again.

James P.
ROCHESTER HILLS MI


Hello Kim,

I just wanted to send an additional thank you for your excellent customer service. My family and I are headed across Canada in our Winnebago motorhome and we are towing a small Jeep TJ behind. Our rearview cameral system failed in Sault Ste. Marie, Ontario. When the system was working I thought it was kind of neat, but as the saying goes "you don't really appreciate something until it is taken away from you" implies, I didn't really understand the importance of checking on our towed vehicle.

Now the problem was how to get the video monitor part as we were changing locations pretty much every day. We were planning on passing through Syracuse, NY and with very short notice you arranged to ship a replacement part to a local RV dealer. We stopped in at Meyers RV in Syracuse at noon on July 12 and the part was waiting for us. It took about ten minutes to install and everything is working fine.

Thank you for your help in making our trip a little bit safer!

Cheers

Nigel /
Canada


Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent

It arrived in fewer days than promised. Would certainly purchase from this bussiness again.

Celeste B.
Choudrant, LA


Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent


FIVE STAR Supplier. QUALITY PRODUCT AT GOOD PRICE. GREAT COMUNICATION AND QUICK SHIP.

Jay G.
Northbrook, IL


Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent

Super fast shipping. Great value. Very Pleased

Don M.
Captiva FL


Bought my rearview camera system at http://www.rearviewsystems.com. Kim was easy to work with and answered all of my questions with a great deal of patience. The camera I use is mounted high on the rear of my toyhauler and it's video feed goes directly to the Pioneer DVD/Navigation screen in the dashboard of the truck. The camera even has a microphone in it, so I can hear all the snide comments as I'm backing in!

Pat in San Diego


Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent

Andrew M.
Canyon Lake, CA

Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent

 

Glenn V.
Lincoln NE

Rating Excellent
Price Good
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent


Title:
Body: Fast shipping and no questions asked service.

James G.
Oley, PA

Wow!

Now that's what I call a great customer service response. Some companies will
require you send back the defective part(s) first before they ship the
replacement, but you have it right.

I'm somewhere in the Appalachian foothills right now but when I return home
next week I'll immediately install the system and send you the extra parts.

Thanks again for your great service. It's a pleasure dealing with great
companies.

Perry

Rating Good
Price Good
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent


Body:Spent many hours search price and warranty information on the web. Even
priced out systems at local RV dealers plus on ebay. After all was said and
done this was the best deal out there.
(Model purchased M870)

James F.
Marilla NY

Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent

George P.
Norton PA

Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent

Michael S.
San Jose, CA


After battling with one of your competitors about the “system” they were selling for 4 months, I found your product and service EXCEPTIONAL! The install took about 3 hours and a little “sweat” due to my inexperience but your guidance by email and telephone made it much simpler. And the unit works perfectly! Keep up the good work. I will be more than happy to recommend your company to anyone searching for rearview systems. Thanx again.
Owen D.
Creighton, NE


Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent



Gloria J.
Florence SC


Rating Excellent
Price Excellent
Shipping Options Good
Delivery Excellent
Ease of Purchase Excellent
Customer Service Not Rated

Great service to date. I received my system in 3 days. The order was correct.


Rating Excellent
Price Good
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent

The service was excellent and the merchandise was high-quality. The instructions for installation and use of this particular product could use some refinement.

Paul T.
Coon Rapids MN


Rating Good
Price Good
Shipping Options Good
Delivery Excellent
Ease of Purchase Excellent
Customer Service Good

Body:Rearview systems actually did have the best price that I could find on the Voyager Camera. The purchase was straight forward and delivery was faster than I expected. The merchandise was packaged and protected well while in transit also.

Chris C.
Montara CA


Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent

Speedy delivery. The camera bracket was missing but they mailed me one super fast with NO stalling around. To date Im pleased with the equipment and delighted with the service.

Reith B. Kansas City


Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent


T.D. Austin TX


Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent

The Customer Service Dept is exceptional. The Technical Service Dept. deserves credit for its response and knowledge to my problem. Kim you are the best.

Best Regaurds,
Doug S. KY


Rating Excellent
Price Excellent
Shipping Options Excellent
Delivery Excellent
Ease of Purchase Excellent
Customer Service Excellent

Excellent experience, everthing was as promised.Would and will recommend to anyone I meet.

Gary W.
Santa Clarita CA


Kim,

As per your request we are sending you pictures after installation on my brother's (Mike) Truck and Trailer using the Voyager - 2 camera system.

The installation went flawlessly and we found the equipment to operate exactly as described.

All I can say is: Thank You!!! ........... for all your help and assistance in getting us all the equipment and parts we needed.

I have included all the views I could get, from inside the cab of the truck, including the camera views from the back of the Cab and from the back of the Trailer, also a couple of pictures of where the monitor was mounted in the cab.

This rig has been converted from a horse trailer to hauling a different kind of Horses.......... it is used to haul motorcycles and now has a much extended living area where the tack area and stalls used to be.

Regards,
Gary Riley


Kim,

I forgot to include the information about using the system. My brother is extremely happy with this system. He travels quite a bit and said it was exactly what he was wanting. He said it now makes backing into the slots at the RV parks much easier, being able to actually see what's right behind the trailer and not having to worry about accidentally backing into something he was previously unable to see, let alone making it much, much easier to connect the trailer to the truck.

Once again, Thank You for all your help.
Gary Riley


The more driving I do with the system installed, the more I appreciate it - since my van has very dark-tinted windows, the low-lux camera is especially awesome at night: Just the glow from the red running lights is enough to let it see the road behind me and although the reverse lights don't do much for me with naked eye, it is like daytime on the monitor!

Was wondering if you have thought about including with orders a simple small "RearviewSystems.com" sticker, 4 or 5 inches wide, to put up next to the cam, so many people ask me about it, and sure that it would be noticed when I am parked too. I am not really a bumpersticker kind of person, but would happily put your name/logo up by your product.

Thanks again,
Greg Montjoy-Bass


Rating: Excellent

Comments: When I had problems with some know how, I called and they went through my situation and stayed on the phone as long as I needed. Very personal with their service . THANKS !


Rating: Excellent

Comments: Very helpful, got everything as expected.


Rating: Excellent

Comments: Great Company!! Very helpful, knowledgable, reliable as well as great service. I would recommend Rear View Systems anytime. Mr. Kinzalow is the best. Thanks!

Bruce K.
Hingham MA


Rating: Excellent

Comments: A pleasure doing business with them. I really appreciate their very quick [an hour or two] response time to my emailed questions before I placed an order. Follow-up was also excellent, order shipped next day as promised, and when I asked for the tracking number they got it right to me. The van was pulling up with the order as I checked on it!

Peter H.
Pinckeny MI


Rating: Excellent
Comments: I was most satisfied with the purchase from Rear View Systems. There were questions that I sent via email, Rear View answered them within hours. After ordering, the shipment came immediately within 2 days. Then my husband had a question regarding the model number and they promptly answered his question. I would do business with them again in a "New York Minute" and I have already passed along their name to our friends. Thanks RearView!

Susan R.
Bradenton FL


Rating: Excellent
Comments:
Rear View Systems Customer Service is second to none. I had some equip problems and they sent a new system to me immmediately. Any problem or question is handled promptly and satisfactorly. The shipping is fast. The prices are the lowest. The color Voyager system is $220 Cheaper than camping world. Although I did not elect to go with the color unit, I am sure the black and white Voyager system I purchased and installed quite easily in my RV will work great. I highly recommend this store, I dont see how anyone could do better shopping anywhere else for these type products.

Larry K.
WA state


Rating: Excellent
Comments: Satisfied with the whole process.

George B.
Ocala FL


Rating: Excellent
Comments: A great experience. Lots of support for products and realizes needs of customer


Rating: Excellent

Comments:


Best camera system(Obserview 7" B&W),exellent sales & service

Thanks,Ron K


I also purchased my backup system fromhttp://www.rearviewsystems.com/index.html I mounted my monitor by my rear view mirror. The installation was not a problem on my class C. If you are handy at all, you can save quite a bit rather than buying from "CW".
Bob S.
Spokane


I just wanted to say how pleased I was with the level of service received.

I had purchased a rearview system for my motorhome a few months ago and experienced a problem with the unit. I was unable to tell if the monitor or the camera was the source of the problem. It took only one phone call and a new system was immediately shipped. No questions asked. I was able to isolate the problem to the monitor and shipped back the bad monitor with the new camera and cables that had been shipped in order to isolate the problem.

It is nice to see that old fashioned service still exists in the present day.

Thank You

Mark K.
Santa Ynez, California


Hi my name is Ron Sidener and I bought your M-65 Black and white rearview system for my 34 foot fleetwood Flair motor home. The Dealer wanted $1300 dollars to install there black & white rearview system on my motorhome that I bought new in October 2002.

I installed your system in about 4 hours from start to finish. This is the first time I had ever done anything like this (What a piece of cake). The monitor and camera are sharp and clear and I can actually hear my wife talking to me from the rear of my motorhome.

I'm telling everybody I know about my rearview system I installed myself.

Thanks

Ron Sidener

Wyoming


Rating: Excellent
Comments:
A great experience. Lots of support for products and realizes needs of customer.


Rating: Excellent
Comments:
searched the web for a while, looked at alot of the other company web sites, rearview systems site had all the info i was looking for and the questions i did have were answered over the phone and when they said they would get back to me they actually did and within minutes, i called them back to add a second camera to my system and that was also an easy no hassle deal. they said it would be shipped right out, and it was! if your looking for a backup system for your tow truck this is the place!! the LCD color monitor is worth the extra cost for the room saving in your cab. the latest systems at the best $$

Just a note to let you know how pleased I am with the M-65 System. I needed a rear view system for my motor-home but did not want to spend $400-$450 for it. What a deal! This unit saved me a couple hundred dollars and has the features of more expensive systems. Thank goodness my search engine stopped at Rearview Systems.

Reggie Moore
Griffin, Georgia


Just returned from Bradenton, FL pulling our new 45' Boat Trailer. It should be a requirement that camera's be used on all towing vehicles. The night vision capability is amazing.

Rating: Excellent


Comments: I had ordered one complete system (monitor & 1 camera), then added 2 more cameras and extra cables. I received a phone call the next night from Rearview Systems regarding my order. I was aware that the monitor for the camera system had a built-in second camera input & a switch on the monitor to select between them. But I ordered three (3) cameras and Rearview Systems called to
make sure that I understood that the monitor could take only two inputs at one time. The representative I was talking to said that they processed an order for me and were sending the complete system
package plus one (1) extra camera and I would receive it within a few days. When I replied that I was completely aware of the 2 camera input of the system, but still wanted the third camera, the gentleman apologized,. for the delay on the last camera and said they would get that part of my order processed and on it's. As it turned out, when the first package arrived at my door, all of my order was in the box - and no delay was experienced.


Rating: Excellent

Comments: we received the product in a timely manner. the camera system was an excellent value. we would recommend Rearview Systems to anyone.


Comments: The only problem we had was with a cable. They are sending a replacement for us. We would order from them again. I thought the service and the speed was great, and so were the prices.

 


Rating: Excellent

Comments: I couldn't imagine anyone rating Rearview Systems anything less than excellent. It was truly a smooth on line shopping experience. The product arrived well packaged and in perfect condition within two days of my order by UPS. Thank you Rearview Systems.

Larry Rutledge - Ringgold,GA


Rating: Excellent

Comments: Excellent delivery - ordered Sunday,recieved Thursday. Product is well worth the cost.


Rating: Excellent

Comments: Very quick delivery - I was surprised. The product performed just as described on their website. I would order from them again.



Rating: Excellent

Rating: Excellent



Comments: This company has their ___ together I got great service Robert E Swasey, Swasey Rentals

Rating: Good


Rating: Excellent


Rating: Excellent



Comments: I needed a system immediately, they were out of stock but they found a demo unit they sold me at a reduced price, and could be shipped right away.

Rating: Excellent


Comments: Quick service, special order cable at no cost, couldn't ask for better service. PS: Its installed and it even works.

Vern Goldsmith Fremont,Ca


Rating: Excellent


Rating: Excellent

Comments: One of the monitors were broken and within a short phone conversation and a couple days for postage I received what I feel is a top grade product thanx. The unit does everything it claims
at a fraction of the cost you will find elsewhere


Rating: Excellent



Comments: Rearview shipped the order on time and no problems. I contacted them for info on another camera and cable and they shipped another camera that I had requested right away and all was again ok.

Rating: Excellent


Comments: I haven't hooked up my back-up camera yet but the customer service was definately top of the line excellent service & I received the product immediately. Such outstanding service should be
recognized in this day of too busy to not be rude service. I wouldn't hesitate to order from Rearview Systems again.

Kathy